Technical Support Executive
Date of Posting:
Eligibility:
Job Type: Hiring Process:
Job Details
Job description:
Desired Candidate Profile:
- Answering Calls and address Customers technical issues and route them accordingly
- Log Customer Calls
- Provide First Level at front line using documented procedures and available tools
- Identify and provide inputs on recurring customer problems
- Customer education
- Ensure proper escalation procedures
Desired Candidate Profile:
- Any graduate with good communication skills
- Demonstrated Customer Service Skills
- spoken & written Communication Skills
- Basic Knowledge on Computers
- Typing Skills
- Ability to analyze & solve technical problems
- Good Organizational Skills
- Good interpersonal Skills
How to apply
WALKIN ON 27-11-2010
Address: WIPRO INFOTECH
4,Lands Ends, B J Raod,
opp sister's Bungalow,
Bandstand Bandra West
Mumbai - 400050
Address: WIPRO INFOTECH
4,Lands Ends, B J Raod,
opp sister's Bungalow,
Bandstand Bandra West
Mumbai - 400050
Company Profile
Wipro Infotech is the IT Services, Solutions & Products division of the Wipro Limited. For the year ended March 31, 2008, Wipro Infotech recorded Revenues of Rs 37.46 billion, representing a growth of 51% YoY. PBIT grew by 46% YoY to Rs 3.12 billion. Services business contributed 33 % to total Revenues and grew by 47% YoY.With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. Headquartered at Bangalore, our business spans India, Asia Pacific and the Middle East. By collaborating with Wipro, organizations garner the power of tried and tested frameworks, strong domain knowledge, a large pool of certified technology specialists and best of breed alliances. We bring to market tailor-made, industry specific solutions that help meet your business challenges while increasing operational efficiency. We have leveraged our two-decade old expertise and experience in meeting the IT needs of enterprises that enables us to offer comprehensive IT solutions that encompass best-of-breed products, best-practice IT services and best-in-class enterprise solutions. We help architect, implement and manage the entire IT lifecycle of our customers through a complete portfolio of IT Services. Our services are backed by over two decades of experience handling complex integration projects in India and abroad. Multi-platform expertise, extensive reach and tested delivery mechanisms help us deliver reliable, high-quality, cost-effective IT services. Our IT services are crowned by in-depth Consulting Skills that are reinforced by a keen understanding of the key role that technology plays in enabling business. The Consulting portfolio includes Strategic Consulting Services, IT Governance & Optimization Consulting, Process Consulting, Business Continuity and Risk management Consulting.At Wipro, we offer you a work environment that quenches your thirst for knowledge while helping you nurture your career ambitions. You get to traverse a path that is strewn with values, performance, learning, innovation, quality, camaraderie, career growth - all those facets of work life that you cherish the most.Please visit www.wipro.co.in for more details on the company
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